HSM IT ServicesAll your tech. One phone call.
Computers, phones, printers, apps, Wi-Fi, cabling, cameras, door access and cybersecurity. HSM IT Services runs all of it for organizations across Alberta, so when something breaks you only need one number.
24/7 Under attack right now?
1-800-555-0188
- The OSI model stops here
People
How attacks start here
Phishing emails, reused passwords, and convincing calls to the help desk asking for a reset.
What HSM IT Services does
- Monthly phishing simulations with instant feedback
- Ten-minute security training, matched to each role
- Quarterly access reviews and same-day offboarding
Related
Application
How attacks start here
Malicious attachments, fake login pages, vulnerable web apps and unpatched business software.
What HSM IT Services does
- Email filtering and link scanning
- Patching for Windows, macOS and third-party apps
- Support for your line-of-business applications
Related
Presentation
How attacks start here
Weak or expired encryption, and files that hide their real type to slip past filters.
What HSM IT Services does
- Certificate tracking and renewal
- Encryption on laptops and phones
- Attachment sandboxing
Related
Session
How attacks start here
Stolen session tokens that skip past passwords and MFA, and remote desktop left open to the internet.
What HSM IT Services does
- Conditional access in Microsoft 365
- Phishing-resistant MFA
- No remote desktop exposed to the internet
Related
Transport
How attacks start here
Open ports and forgotten services that attackers scan for every day.
What HSM IT Services does
- External vulnerability scanning
- Firewall rule reviews
- Penetration testing
Related
Network
How attacks start here
Flat networks where one infected laptop can reach every server, camera and point-of-sale terminal.
What HSM IT Services does
- Network segmentation for cameras, POS and guests
- Managed firewalls and VPN
- Around-the-clock alerting on unusual traffic
Related
Data link
How attacks start here
Rogue Wi-Fi access points, open guest networks and unknown devices plugged into a spare jack.
What HSM IT Services does
- Business-grade Wi-Fi with separate guest access
- Switch port security
- Device inventory
Related
Physical
How attacks start here
Unlocked server closets, tailgating through the front door, and stolen laptops and phones.
What HSM IT Services does
- Certified structured cabling
- IP security cameras kept off your main network
- Card, fob and mobile access control tied to staff onboarding
Related
Stop playing "who do we call for this?"
Most offices juggle an IT company, a cabling contractor, a camera installer, a copier vendor and an alarm company. When something breaks, they point at each other. HSM IT Services is all of them, so there is one number to call and one team that owns the fix.
- Managed IT Services
- Managed Detection and Response
- Desktop Support
- Mobile Device Support
- Business Application Support
- Printer and Copier Management
- Network and Firewall Management
- Structured Cabling
- Security Cameras and Video Surveillance
- Access Control Systems
- Physical Security
- Cloud and Microsoft 365
- Backup and Disaster Recovery
- Help Desk and IT Support
One team for your IT, your security and your building.
The people patching your laptops are the same people watching for attacks, pulling your cable and managing your door fobs. Nothing falls into the gap between vendors.
Managed IT Services
Our Managed IT Services puts all your technology under one phone call: computers, networks, cloud, cybersecurity, phones, printers, cabling, cameras and access control. We monitor, maintain and support it all for a predictable monthly fee, so problems are caught early and your team can focus on the business.
Learn moreManaged Detection and Response
Our Managed Detection and Response combines security tooling with analysts who watch your endpoints, identities, email and network for signs of attack. When a real threat appears, we investigate, contain it and guide your recovery, so small teams get enterprise-grade defence without building a security operations centre.
Learn moreDesktop Support
Our Desktop Support keeps your staff's computers, monitors, docking stations and peripherals working properly from setup to retirement. We image and deploy new devices, troubleshoot hardware and software problems, manage warranties and securely wipe old equipment, so every workstation is consistent, secure and ready for work.
Learn moreMobile Device Support
Our Mobile Device Support manages the smartphones and tablets your staff use for email, Teams, field apps and customer contact. We enrol and configure devices, protect company data on both company and personal phones, troubleshoot problems and handle lost or stolen devices quickly and securely.
Learn moreStructured Cabling
Our Structured Cabling designs and installs Cat6 and Cat6A copper, fibre, patch panels and network racks for offices, clinics, warehouses and industrial sites. Every run is labelled, documented and certification tested, giving you a reliable physical network that is easy to support and ready for future growth.
Learn moreSecurity Cameras and Video Surveillance
Our Security Cameras and Video Surveillance designs, installs and maintains IP camera systems with network video recorders, remote viewing and proper retention. We keep cameras secured and separated from your business network, so your video system protects your property without becoming a way into your computers.
Learn moreAccess Control Systems
Our Access Control Systems design, install and manage electronic door access using cards, fobs and mobile credentials. Because we also manage your IT, door access is integrated with staff onboarding and offboarding, so new employees get the right access on day one and departing employees lose it immediately.
Learn morePrinter and Copier Management
Our Printer and Copier Management handles setup, drivers, scanning, troubleshooting and security for your printers and multifunction devices. We coordinate with your leasing or service company, configure scan-to-email and scan-to-folder properly, and lock down devices so they do not become an overlooked entry point to your network.
Learn moreBusiness Application Support
Our Business Application Support looks after the software your organization depends on, from accounting and payroll to practice management, ERP and industry-specific tools. We handle installs, updates, user access, integrations and troubleshooting, and we deal with software vendors on your behalf so your staff do not have to.
Learn moreFrameworks we work to: CIS Controls v8.1 · NIST CSF 2.0 · ISO/IEC 27001:2022 · SOC 2
Built for how Alberta works.
- Government and Public Sector
- Education
- Medical Clinics
- Dental Offices
- Retail
- Restaurants and Food Service
- Gas Stations and Convenience Stores
- Offices
- Industrial
- Manufacturing and Fabrication
- Banks, Credit Unions and Insurance
- Oil and Gas and Energy Services
- Agriculture and Agribusiness
- Construction and Trades
- Law Firms
- Accounting and Financial Services
- Non-Profits and Charities
- Real Estate and Property Management
- Engineering and Professional Services
- Transportation and Logistics
- Tourism and Hospitality
From first call to full coverage.
Every engagement starts with a baseline, so you know what we found before we change anything.
Assess
We inventory every device, account, camera and door, score you against the CIS Controls, and give you a ranked list of risks in plain language.
Harden
We close the highest-risk gaps first: multi-factor authentication, patching, backups, firewall rules and network separation.
Monitor
Detection agents and log feeds go live and our analysts start watching your environment around the clock.
Review
We sit down with you every quarter to go through what we found, what we fixed, and what comes next.
Local to your community.
Under attack right now?
Call our incident line. An analyst answers at any hour, including weekends and holidays, whether or not you are a client yet.
- Disconnect affected devices from the network.Unplug the cable or turn off Wi-Fi.
- Leave them powered on.Memory can hold evidence we will need to trace the attack.
- Do not reply to the attacker or pay a ransom.We will advise on next steps once we know what happened.
- Write down what you saw and when.Screenshots, error messages and times all help.