HSM IT ServicesManaged IT Services
All your tech problems under one phone call, from laptops and networks to cameras and doors. Our Managed IT Services puts all your technology under one phone call: computers, networks, cloud, cybersecurity, phones, printers, cabling, cameras and access control. We monitor, maintain and support it all for a predictable monthly fee, so problems are caught early and your team can focus on the business.
Most small and mid-sized organizations in Alberta juggle separate vendors for computers, copiers, phones, cabling, cameras and door access, and nobody owns the whole picture. Our Managed IT Services replaces that with one phone call. We take responsibility for workstations, servers, networks, Microsoft 365, mobile devices, printers, structured cabling, security cameras and access control, treating them as one connected environment. You work with a consistent team that learns your systems, people and priorities.
Our approach is proactive. Monitoring tools watch the health of computers, servers, network gear, cameras and recorders and alert our technicians to failing drives, missed updates and unusual behaviour before they become outages. Patching runs on a defined schedule, with testing and reporting. Whether the problem is a laptop, a scanner, a dropped camera feed or a door that will not unlock, staff make one call and we fix it or coordinate the right vendor.
Security is built into the service, not sold as an afterthought. The name HSM IT Services reflects our view that people are the layer attackers target most, so managed IT includes baseline controls aligned with the CIS Controls v8.1, practical guidance for staff, and onboarding and offboarding that covers accounts, devices and door access together. Regular business reviews connect technology decisions to your budget and goals, giving leadership a clear view of risk and where to invest next.
What is included
- Remote monitoring and management of endpoints and servers
- Scheduled operating system and third-party patching
- Help desk support for staff by phone, email and portal
- Network, Wi-Fi, firewall and structured cabling management
- Microsoft 365, mobile device and user account management
- Printer, camera and access control system support
- Asset inventory, licence tracking and documentation
- Regular business reviews and a technology roadmap
How it works
Assess
We inventory your devices, accounts, network and applications and identify the most urgent risks.
Onboard
We deploy monitoring tools, document the environment and close critical gaps such as missing backups or unpatched systems.
Manage
Our team monitors, patches and supports your environment day to day and handles staff requests.
Review
We meet with you regularly to review performance, risk and upcoming needs, and we update your technology roadmap.
Who it is for
Managed IT Services suit Alberta organizations that have no dedicated IT department, or that rely on one overstretched employee or an informal arrangement with a friend of the business. It works well for professional firms, clinics, non-profits, construction and energy service companies, and growing businesses that want predictable IT costs, fewer disruptions and a single partner who takes ownership of the whole environment.
Questions we hear
What is the difference between managed IT and break-fix support?
Break-fix support charges for repairs after something goes wrong, which means the provider earns more when your systems fail. Managed IT is an ongoing arrangement where HSM IT Services monitors, maintains and secures your environment. The goal is to prevent issues, reduce downtime and make IT costs more predictable, while still handling problems promptly when they do occur.
Do we have to replace our existing hardware and software?
No. We start by assessing what you already have and keep anything that is supported, secure and fit for purpose. Where equipment is past end of life or creates real risk, we explain why and help you plan replacements over time, so costs are spread out rather than arriving all at once.
How is security handled within managed IT?
Baseline security is part of every managed IT agreement, including patching, endpoint protection, multi-factor authentication, secure configuration and backups aligned with the CIS Controls v8.1. Organizations that need deeper coverage, such as continuous threat monitoring or penetration testing, can add HSM IT Services managed detection and response or other security services as their risk requires.