HSM IT ServicesMobile Device Support
Phones and tablets that are set up, secured and supported so your team can work anywhere. Our Mobile Device Support manages the smartphones and tablets your staff use for email, Teams, field apps and customer contact. We enrol and configure devices, protect company data on both company and personal phones, troubleshoot problems and handle lost or stolen devices quickly and securely.
For many organizations, the phone is now the primary work device. Field staff check schedules and submit forms from tablets, managers approve payments from their phones, and everyone expects email and Teams wherever they are. That convenience brings risk. A lost phone, a personal device with no passcode or an unapproved app can expose client and company data. Our Mobile Device Support brings phones and tablets into the same managed, secure environment as your computers.
Company-owned devices are enrolled through Apple Business Manager, Android Enterprise and Microsoft Intune, so they arrive configured with email, apps, Wi-Fi and security settings. For personally owned phones, we use app-level protection that separates work data from personal content, respecting privacy while still letting you remove company information when someone leaves. Policies enforce passcodes, encryption and current operating systems, and devices that fall out of compliance can be blocked from accessing company data.
Support covers the everyday problems too: email not syncing, multi-factor authentication app transfers, new phone setup, app installation and connectivity issues. When a device is lost or stolen, staff call one number and we lock or wipe it. Because mobile devices are a growing target for phishing by text message and fake app sign-in prompts, we also give staff practical guidance on spotting these attacks, protecting the people layer as well as the hardware.
What is included
- Mobile device management with Microsoft Intune
- Company device enrolment and zero-touch setup
- App protection for personally owned phones
- Email, Teams and business app configuration
- Passcode, encryption and update policies
- Multi-factor authentication app setup and transfers
- Lost or stolen device lock and wipe
- Troubleshooting and user support for phones and tablets
How it works
Inventory
We identify which phones and tablets access company data and how each is owned and used.
Policy
We agree on rules for company and personal devices that balance security, privacy and convenience.
Enrol
We bring devices under management, configure apps and settings and help staff through the change.
Support
We troubleshoot issues, keep policies current and respond to lost or stolen devices.
Who it is for
Mobile Device Support suits organizations with staff who rely on phones or tablets for work, particularly field crews, sales teams, home care and community service workers, and managers who approve work on the go. It is also important for clinics and professional firms where personal phones access email containing client or patient information, and for anyone whose insurer asks how mobile devices are secured.
Questions we hear
Can my employer see my personal photos and messages?
No. For personally owned phones, we use app protection policies that apply only to work apps such as Outlook, Teams and OneDrive. Those policies cannot see personal photos, messages, browsing or other apps. If you leave the organization or lose the phone, only company data in those work apps is removed.
Do you support both iPhone and Android?
Yes. We support current versions of iOS, iPadOS and Android. For company-owned devices, we use the management programs Apple and Google provide, alongside Microsoft Intune, so new devices can be configured automatically. We recommend devices that receive regular security updates and advise against models that are no longer supported by the manufacturer.
Do mobile devices need antivirus?
Phones work differently from computers, and traditional antivirus is less relevant. The bigger risks are phishing links in texts and email, malicious or unapproved apps, outdated operating systems and lost devices. Device management, app controls, current updates and mobile threat protection where warranted address those risks more effectively.