Mobile Device Support in Edmonton

When a phone is lost on the road or left behind somewhere outside Edmonton, one call to HSM IT Services can lock or wipe company data from it, preventing a misplaced device from becoming a privacy incident.

For many organizations, the phone is now the primary work device. Field staff check schedules and submit forms from tablets, managers approve payments from their phones, and everyone expects email and Teams wherever they are. That convenience brings risk. A lost phone, a personal device with no passcode or an unapproved app can expose client and company data. Our Mobile Device Support brings phones and tablets into the same managed, secure environment as your computers.

Company-owned devices are enrolled through Apple Business Manager, Android Enterprise and Microsoft Intune, so they arrive configured with email, apps, Wi-Fi and security settings. For personally owned phones, we use app-level protection that separates work data from personal content, respecting privacy while still letting you remove company information when someone leaves. Policies enforce passcodes, encryption and current operating systems, and devices that fall out of compliance can be blocked from accessing company data.

Mobile Device Support for Edmonton organizations

A large share of Edmonton organizations handle health information, client files or public sector data, so they need to understand their obligations under Alberta's privacy laws and keep records of who can access what. Contractors and service companies based here often send crews and equipment to job sites across northern Alberta, which means devices leave the office and need to stay protected in the field. Non-profits and smaller clinics often run on limited budgets and need practical security rather than enterprise tools. We provide on-site and remote support across the city.

What is included

• Mobile device management with Microsoft Intune
• Company device enrolment and zero-touch setup
• App protection for personally owned phones
• Email, Teams and business app configuration
• Passcode, encryption and update policies
• Multi-factor authentication app setup and transfers
• Lost or stolen device lock and wipe
• Troubleshooting and user support for phones and tablets

On site and remote in Edmonton

In Edmonton, HSM IT Services works both remotely and on site. Most problems are fixed over the phone or a remote session, and a technician comes to you when the job needs hands: new cabling, a camera install, a failed switch or a new hire's desk.

How we start

Common in Edmonton

Many of the Edmonton organizations we talk to work in medical clinics, non-profits and charities, engineering and professional services, manufacturing and fabrication. Each has its own mix of software, compliance rules and on-site equipment, and we plan mobile device support around it.

Mobile Device Support in Edmonton: questions