Business Application Support in Red Deer

When a vendor update breaks a critical application in Red Deer, HSM IT Services deals with the software company directly, providing technical details and pushing for a fix while your staff carry on with their work.

Every organization has a few applications it cannot function without. For one business it is accounting and payroll software, for another a dental practice management system, an electronic medical record, a construction estimating tool or an industry ERP. When those applications slow down, break after an update or stop talking to each other, work grinds to a halt. Our Business Application Support takes responsibility for keeping that software running and properly maintained.

We install and update applications, manage user access and licences, maintain the servers or cloud environments they run on, and troubleshoot problems. Much of the frustration with business software comes from vendor support queues, so we act as your advocate: opening tickets, providing technical detail, testing fixes and following up until the issue is resolved. Before major upgrades, we review release notes, plan downtime and confirm backups, so updates do not become emergencies.

Business Application Support for Red Deer organizations

Red Deer is a base for many oilfield service and equipment companies whose staff spend much of their time at rural well sites and yards, where connectivity can be limited and devices are exposed to rough conditions. Regional retailers and dealerships often run several locations across Central Alberta and need consistent point-of-sale, network and security setups at each one. Healthcare and professional offices serving the surrounding area need dependable systems and secure records. We support Red Deer clients both on-site and remotely.

What is included

• Installation, configuration and updates of business software
• Accounting, payroll and ERP application support
• Practice management and industry-specific application support
• User access, roles and licence management
• Vendor ticket management and escalation
• Upgrade planning, testing and scheduling
• Integrations between business applications
• Security and data residency review of application vendors

On site and remote in Red Deer

In Red Deer, HSM IT Services works both remotely and on site. Most problems are fixed over the phone or a remote session, and a technician comes to you when the job needs hands: new cabling, a camera install, a failed switch or a new hire's desk.

How we start

Common in Red Deer

Many of the Red Deer organizations we talk to work in oil and gas and energy services, agriculture and agribusiness, medical clinics, retail. Each has its own mix of software, compliance rules and on-site equipment, and we plan business application support around it.

Business Application Support in Red Deer: questions