Managed Detection and Response in Airdrie

Insurers covering Airdrie businesses increasingly ask about endpoint detection and monitoring at renewal, and our MDR gives you documented evidence of those controls for organizations across Calgary Region.

Antivirus and a firewall are no longer enough. Modern attackers use stolen passwords, legitimate remote access tools and living-off-the-land techniques that blend in with normal activity. Managed Detection and Response, or MDR, closes that gap by pairing detection technology with people who know what to look for. HSM IT Services collects telemetry from your endpoints, Microsoft 365 identities, email and network devices, then analyzes it for behaviour that signals compromise rather than routine noise.

Detection is only half the job. When our analysts confirm suspicious activity, they act: isolating an infected device, disabling a compromised account, blocking a malicious domain or revoking active sessions, based on response actions you approve in advance. You receive a clear explanation of what happened, what we did and what you need to do next. Lower-priority findings are grouped into regular reports so your team is not flooded with alerts it cannot act on.

Managed Detection and Response for Airdrie organizations

Airdrie's position on the main highway corridor has made it a base for warehousing, distribution and trades businesses, which often combine office staff with workers on the road or in shops. These firms need inventory, dispatch and accounting systems that are reliable and secure, and mobile devices that are properly managed. Growing businesses here frequently outgrow consumer-grade networking and ad hoc setups as they add staff. As an immediate neighbour of Calgary, Airdrie receives both on-site and remote support.

What is included

• Endpoint detection and response agent deployment and tuning
• Microsoft 365 and Entra ID identity threat monitoring
• Continuous alert triage and investigation by security analysts
• Pre-approved containment actions such as device isolation
• Threat hunting based on current attacker techniques
• Incident summaries with plain-language remediation steps
• Regular security reporting for leadership and insurers
• Coordination with HSM IT Services incident response when needed

On site and remote in Airdrie

In Airdrie, HSM IT Services works both remotely and on site. Most problems are fixed over the phone or a remote session, and a technician comes to you when the job needs hands: new cabling, a camera install, a failed switch or a new hire's desk.

How we start

Common in Airdrie

Many of the Airdrie organizations we talk to work in construction and trades, transportation and logistics, retail, engineering and professional services. Each has its own mix of software, compliance rules and on-site equipment, and we plan managed detection and response around it.

Managed Detection and Response in Airdrie: questions